FAQ

Yes, we deliver worldwide for free! We offer discounts and special promotions all year round. Stay up to date so you don't miss any exclusive offers.

Only 6-10 working days.

We ship from Monday to Friday. Orders received before 4 p.m. will be shipped the same day. Otherwise, your package will be sent the next day and you will receive a shipping confirmation by email.

The product will then be on its way to you within 6-10 days or in 10-13 working days if the shipping volume is higher.

You can track your delivery at any time and specify delivery preferences in the email. If there is a problem with your delivery, contact us immediately so that we can clarify the situation with the shipping company.

In rare cases there may be problems with delivery by the shipping company (DHL, UPS, FedEx, Hermes).

Please first check the address that you provided during the ordering process.

Write to us using our contact form so that we can initiate a query with the shipping company. We will inform you about the status as soon as we have a response from the shipping company. This usually takes up to 14 days. After a positive clarification, we will immediately send you a new package.

Respond immediately to your order confirmation if you would like to make changes to your order.
If you have forgotten to provide your house number or something similar, we will contact you and ask you for the missing information.

Send your product and packaging back to us within 30 days of receipt and inform us using our contact form.
Please include a note with your first and last name and your order number.
If your product is defective or has defects, please also write “DEFECTIVE” in capital letters on the note or delivery note.
The costs of the return must be borne by the customer; we do not issue return slips.

We do not issue return slips to minimize CO₂ emissions and protect the environment.
Returns should only be made in the most necessary cases and we do not support them financially.

With the help of your name we can assign your order and guarantee that it will be returned to you.
Within 3-14 days after the return arrives, you will be refunded the full purchase amount via the payment method you used.

You have a one-time guarantee of 24 months.
Please send us pictures of the defect by email.
After checking the defect, we will contact you and give you the opportunity to return it.
You can then return the product to us for a fee, as explained in the Returns tab.

We currently respond within 72 hours and are available Monday to Saturday from 8 a.m. to 9 p.m.
It may only take longer if there are a particularly large number of requests.

Our products are strictly limited and only available in small quantities.
If your desired product is sold out, please contact us - we will be happy to give you more detailed information.

We offer Apple Pay, Google Pay and Amazon Pay as express check-out.
Otherwise, in the next step you can also pay with Klarna purchase on account, Klarna instant transfer, credit card & online transfer.
All transactions are secure and encrypted.
With Klarna purchase on account you can test the product and only pay 14 days later. You also get additional buyer protection with Klarna.

As a German company, we at Didun Design place the greatest emphasis on quality, precision and reliability. Although we do not produce our watches in Germany, we guarantee that they meet the high standards you would expect from a German company.

Why don’t we produce in Germany?

There are several reasons why we moved our production to Asia:

1. Cost savings : Production costs in Germany are high. By relocating our production, we can reduce costs and pass these savings on to our customers without compromising on quality.
2. Flexibility and speed : Asian production facilities often offer greater flexibility and faster lead times, allowing us to respond more quickly to market trends and develop and produce new models quickly.
3. Experience and expertise : Many Asian manufacturers have decades of experience in watch production and work with the latest technology. This expertise enables us to produce high-quality products that meet Didun Design's high standards.

Strict quality controls

Our production in Asia is carried out under strict quality guidelines. Every watch that leaves our production facility is carefully checked to ensure that it meets the high quality standards that our customers expect from us. We work closely with our production partners to ensure that every stage of the production process is closely monitored and controlled. This is how we guarantee that every Didun Design watch achieves the quality of "Made in Germany".

Examples of major watch brands that produce in China

We are not alone in our decision to move production to Asia. Many renowned watch brands produce their high-quality timepieces in China, including:

• Swatch : A world-famous brand that has some of its models manufactured in China to remain competitive.
• Daniel Wellington : This brand is known for its elegant and minimalist designs and produces in China to ensure high quality standards at affordable prices.
• Seiko : A Japanese brand known worldwide for its precision and quality.
• Citizen : Also from Japan, known for their innovative technologies and durable products.

By producing in Asia, we can ensure that Didun Design watches are not only affordable, but also of first-class quality. Our customers can trust that they will receive a product that has been manufactured with the same care and precision that they would expect from a German company. Quality is our promise - regardless of where it is produced.